Ice machines are among the most maintenance-intensive pieces of equipment in a commercial kitchen. Scale buildup, slime, and refrigerant issues cause most failures — and most are preventable with regular service.
Full internal clean and sanitize — water system, bin, evaporator, water curtain, and distribution tray.
Mineral scale is the leading cause of ice machine failure. We apply descaling solution on every PM visit.
Low refrigerant is a common cause of thin or incomplete ice production.
Poor water quality accelerates scale and shortens equipment life. We check and advise on filtration.
Failed bin sensors and water fill valves are common repair items — quick diagnosis and replacement.
Two PM visits per year to keep your machine producing clean ice and prevent costly failures.
This equipment category is included in KitchenGuard PM contracts. Two scheduled visits per year per unit, written condition reports, and trip charge waived on all repair calls. View PM plans and pricing.
Common questions
Most health codes require cleaning every 6 months at minimum. Machines in high-use environments or areas with hard water may need quarterly service. PM contracts include two visits per year.
Thin or hollow ice typically indicates low refrigerant, scale buildup on the evaporator, or a water flow issue. All are diagnosable and repairable on a service call.
Yes — we service all styles and capacities of commercial ice machines, from undercounter to large modular units.
We're already taking service calls and PM contract inquiries ahead of our September 2026 launch.
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